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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shopnivi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopnivi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
34 reviews
100% of buyers enjoyed this product!
5 stars
(27)
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Handbag is just lovely, small, neat, sewn qualitatively recommend
For this price, I can't complain much.
Well, 10 days to Zvenigorod, the quality of fire, though less than I thought, but still good)
Thank you store! Excellent quality. Accessories are very high quality.
Very happy with my purchase quality bag I recommend thank you very much
Wonderful Bag, delivery 3 weeks. Packed normally. Seller
Super! Take
Fast shipping. Good quality bag. Had a slight smell. It is not enough of course, in a set of 2 belts.
Very good quality
Very beautiful handbag. I recommend
OPIS buv tochny ale in the photo Vona looks at multiple more, and the belt is wide in the photo. And in the second view it is also pretty
Cool bag. such as the picture. Small, but roomy. delivery 3 weeks!!!
Great!
Handbag is beautiful, very high quality, but the owl is small. With difficulty, the phone climbs. The pictures of the store looks more. The handle fabric is very small, it is impossible to wear
Just a little small
The bag is good, but very short color strap, over the shoulder will not wear (
Bag as seen in the photo. I loved it. It has come very well packed. Beautiful
Cool Baby!
Handbag came quickly, the track was tracked. Quality is good. The accessories are all worthy. Handbag is small. I like it
Quickly came to Togliatti, for a month, the quality is good, only in size thought a little more, and so everything is good, thanks to the store. I recommend.
Before Kaliningrad came in 3 weeks. The quality of the material is excellent. It turned out to be a little less than expected. Striped strap is short.
The bag is excellent though tiny, but still roomy, it has 3 compartments, similar to the skin, very high quality, plastic handle, there are legs, itself The bag in the cloth case, and inside the plastic bubble so as not to lose shape, came quite quickly, only in the Mail there was confusion and had to wait a long time, with the store not Communicated
The bag is beautiful and surprisingly roomy. But. It was expected that the strap wide will be longer. But no, the maximum on the shoulder to hang. Over the shoulder will not climb.
I put five stars just because the quality is very good and came very fast attack bag small very small
Handbag very nicely made, strap color very short but otherwise all super