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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shopnivi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopnivi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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Small neat handbag
I arrived today and Shi is very beautiful and elegant and frankly I recommend it is a small roast but I love it as well
Bom
Tolyatti went from the day of the order a little less than a month. Quickly, while the goods were bought on the day of The Bachelor, and with the shipment was a delay. The description corresponds. The packaging is desirable for fire, came with a small 'bend.' Photo). We hope that it is leveled.
high quality and highly recommend
As a man, I declare that no shisha understand in handbags. They ordered the spouse for the new year, she chose I paid. The handbag came quickly, seemingly nothing + two packages of free Chinese air. Now let the grandfather from the north (Frost) put 31 under a beautiful Chinese tree, decorated with beautiful Chinese balls, under the light of wonderful beautiful Chinese garlands. And when the first number of the spouse under the Christmas tree will find what she wrote in the letter to our beloved and always desired Father Frost. Be sure to add feedback
The parcel came quickly, the quality is good, there is no smell. I ordered my mother, she really liked
Ordered extra care to pack, came with two full air bags. Came in. The only shipping deformation is what you see in the picture, but not serious. No smell, comfortable to touch, good imitation fur, polished. Responsible store IS very beautiful, and is smaller than counted so will have little use.
The bag is very satisfied. Quality for such money is just super.
11.11 made an order, and 28.11 has already received. Fast shipping. For me, the handbag is small and very roomy, then what you need! Right, notebook, wallet, phone and there's still room for something. Packed well, inside were bags with air, handbag under the bag attached). Attached strap also. The seams are good. On the toe it will be seen that Yes as.
Excellent quality... as it is shown in pictures... with in 2 weeks delivered at my door step..
THE bag is 5 stars, my wife says that the material is five stars came well packed with balloons inside not deform. THE best of all is the price because here in Germany is a bag like a store and costs almost 60 euros. Arrived in Germany in 8 days via ePacket. Thanks to the store.
The bag is just great!!!
The bag is good, roomy. Comes together with a pollen, handles are protected by plastic, inside two packages with air. Nothing was wrinkled. But! The store did not send for a very long time. Then in the app there was a notification that the goods were sent. The mail sent was recorded 2 weeks later than in the app. What did you, the salesman, do two weeks? To the goods there are no complaints, to the seller-yes.
The bag was pleasant! not much wrinkled .. but nothing terrible. before Kazan arrived about 2 weeks later.
I am very pleased the bag and beautiful like the picture quality and very good store.