We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful, as photo. I'm very happy, good materials.
in love with my bag. everthng in perfect. thank u
The bag is good, the delivery is fast, but there are claims to the store. Asked the seller to fold neatly, and there were no folds. Came as a result folded + there is dirt
Elegant, its delicate gloss adds its nature and feminine. Fits many styling. Pretty roomy, practical, stylish.
lovely bag. will order again
Lovely quality beautiful big bag just wished the chain was a big bigger
very nice doesn't look cheap at all.. good material
super fast delivery to Poland. ordered 11.11 delivered 21.11 which doesn't normally happens to Poland the Greatest. Thank you the wise SELLER. I recommend this nice product!
I liked the bag, though I did not wear it yet)
Very pretty but a little small
Goods quite satisfactory but seam less tidy
Thank you, I liked everything. Comments No Thanks to the store, I recommend.
Beautiful bag. I love it!
Very nice bag. According to the description. Fast shipping
very fast delivery a week and a half to the US. I purchased the gray one and color pops looks elegant. thx store
Look nice ㅎ ㅎ
Got my bag. But the chain was broken already before use. I'm so sad about this. But everything else is in good condition. I have to buy a new chain for my bag.
just as in the picture i recommend this store
Great quality. Thank You
Handles short to wear on the shoulder.
Beautiful will definitely be ordering other colors