We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful bag, great quality, super fast shipping! Love it
Cool! I will order from this store more!
4 star because I knew caught in thinking j'allais the Porter on shoulder like the girl in the video. But the sleeves are short so for the one who prefers the handbags worn on the shoulder, I prefer to specify it. Otherwise it is very beautiful.
Bag chic I really liked
This bag was just as described in the picture, the store communicated with me through out. Delivery was pretty fast. It’s also made with good quality leather and the chain seems to be very sturdy.
A bit snakker than expected, but otherwise all good
The clasp in the inner pocket was broken. Otherwise very nice bag.
The bag is roomy, practical, stylish, but wrinkled when delivered, the packaging leaves much to be desired, the puffy covers only the 4th part of the bag. Delivery less than a month.
The bag on quality is good, there are no complaints, but .... it came torn in one place, and nothing can be done with it! (... I'm very upset and what to do with it now, I do not apply my mind ((
Good quality the best
Class!!! happy .... thanks
Handbag approx only Terribly smierdzi
Description compliant and delivery time honored. Very satisfied
Perfect just like picture
Beautiful bag and received very quickly thank you
Thanks to the store the goods are excellent arrived within ten days, but the shipping price is expensive and the fees thank you very much
nice bag, fast shipping. Thank you
Pretty, soft and gorgeous that’s all I can say! Communication was easy and fast also. So awesome really! One of the best handbags I ever got!
The bag came quickly. I thought it would be more, but also so norm. the first day after the opening of the parcel broke the lock inside the bag. the store put a small gift.
Nice bag. Thanks!